Item must be unworn, unwashed, and in original condition
Proof of purchase is required
We do not accept returns or exchanges for:
Incorrect sizing chosen by the customer
Change of mind
Worn, washed, or damaged items
Delayed shipping once the item has been shipped
If approved, we will replace the item or size at no additional cost.
When will I get my order?
Once your order is placed, you will receive a tracking number via email or message. Customers will always receive a tracking number for their order.
Shipping Times (after processing):
Standard Shipping: Orders arrive within 4–5 business days
Express Shipping: Orders arrive within 1–3 business days
Shipping times are estimates and begin once the order has been shipped, not on the day the order is placed.
We are not responsible for delays caused by the shipping carrier, weather conditions, or incorrect address information provided at checkout. ALSO MANY ORDERS CAN TAKE UP TOO 3 WEEKS TO BE SHIPPED
How do we contact you ?
If you have any questions regarding your order, shipping, or policies, please contact our customer service team.
📞 Phone: 806-984-2982
📧 Email: Portenortenobrand@gmail.com
Please include your order number in all messages to help us assist you faster.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
