Products

Frequently asked questions

All sales are final.

We only accept returns or exchanges if:

You received the wrong item, or
You received the wrong size than what you ordered

To be eligible:

You must contact us within 48 hours of delivery
Item must be unworn, unwashed, and in original condition
Proof of purchase is required

We do not accept returns or exchanges for:

Incorrect sizing chosen by the customer
Change of mind
Worn, washed, or damaged items
Delayed shipping once the item has been shipped

If approved, we will replace the item or size at no additional cost.

Once your order is placed, you will receive a tracking number via email or message. Customers will always receive a tracking number for their order.

Shipping Times (after processing):

Standard Shipping: Orders arrive within 4–5 business days
Express Shipping: Orders arrive within 1–3 business days

Shipping times are estimates and begin once the order has been shipped, not on the day the order is placed.

We are not responsible for delays caused by the shipping carrier, weather conditions, or incorrect address information provided at checkout. ALSO MANY ORDERS CAN TAKE UP TOO 3 WEEKS TO BE SHIPPED

If you have any questions regarding your order, shipping, or policies, please contact our customer service team.

📞 Phone: 806-984-2982

📧 Email: Portenortenobrand@gmail.com

Please include your order number in all messages to help us assist you faster.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Account

Products

Aztec Print Polo-Blue

Baby cow hoodie

Black Tony Loya Hoodie

Blue Tony Loya hoodie

Pink Tony Loya hoodie

Red Tony Loya Hoodie

Texas Edition cap (white)

Texas Edition cap(black)

Tony Loya Black shirt

Tony loya brown shirt

Tony loya navy blue shirt

Tony loya pink shirt

Tony loya red shirt

Tony loya royal blue shirt

Tony loya white shirt

Frequently asked questions